At Chetools, we take your privacy very seriously. This policy explains what data we collect, why we use it, and how we protect it. If you’ve landed here, it means you care about your personal information—and we respect that.
1. Who are we?
El Baile de las Arrobas S.L.
CIF: B74307828
Contact email: hola@chetools.com
Website: https://chetools.com
We’re a tech company specialized in ecommerce optimization—and yes, we treat your data with the same care we’d want for ours.
2. What personal data do we collect?
We only collect the data necessary to provide our services or respond when you contact us. Depending on the form or channel, we may collect:
- Name and surname
- Company
- Phone (if provided)
- Messages you send us
- Browsing data (cookies, IP address, etc.)
We don’t ask for more than we need. And we never sell your data. Ever.
3. What do we use your data for?
We only use your data for legitimate purposes, such as:
- Responding to your questions or requests
- Sending you helpful or commercial information (only with your permission)
- Managing services or proposals if you’re a client or in the process
- Improving our website and services (we use cookies, but no creepy tracking)
4. What’s the legal basis for data processing?
In compliance with the GDPR, we process your data based on:
- Your consent (when you fill out a form, for example)
- Contract performance (if you’re a client or about to become one)
- Our legitimate interest in improving our services and support
- Legal obligations (when applicable)
5. Who do we share your data with?
Only with those who absolutely need it:
- Service providers (email marketing, CRM, analytics, etc.)
- Public authorities if legally required
All of our providers comply with the GDPR and have data processing agreements in place. Your data is safe.
6. Where and how long do we store your data?
Your data is stored on secure servers within the EU or in countries with adequate protection levels (e.g., the U.S. with GDPR-standard clauses).
We retain your data only for as long as necessary to:
- Respond to your inquiry
- Meet legal obligations
- Maintain a business relationship or if you’re still interested in our services
After that, it’s deleted. No trace left behind.
7. What are your rights?
You can exercise your rights at any time:
- Access
- Rectification
- Erasure
- Restriction of processing
- Objection
- Data portability
- Withdrawal of consent
Write to us at hola@chetools.com with the subject “Data Protection” and we’ll respond quickly.
If you believe we haven’t handled your data properly, you can file a complaint with the Spanish Data Protection Agency: www.aepd.es
8. Cookies
We use cookies to improve site performance, analyze traffic, and—only with your permission—show tailored content. You can read all the details in our Cookies Policy.
9. Changes to this policy
We may update this policy to stay compliant with the law or to improve clarity. If the changes are significant, we’ll let you know.
Last update: May 7, 2025
Questions?
Don’t hesitate to reach out at hola@chetools.com. We take privacy seriously and we’ll be happy to help you.